TimeLink USA

Who We Are - TimeLink USA

Who We Are

TimeLinkUSA was established in 2019, as a subsidiary of Shenzhen TimeLink.  

Shenzhen TimeLink has been the premier human-computer interaction solution supplier since 2004.  Today, we have more than 100 employees, 40% of whom are R&D personnel. We offer our technology offerings from our own factories and software developers.

We provide comprehensive solutions in a wide range of interactive flat panel displays, cameras & speakerphones, interactive video walls, touch screens, and other types of interactive hardware.  Our solutions power intelligent and collaborative enterprise & education solutions.

What We Do?

All of our solutions provide high value performance tailored to your needs.  TimelinkUSA is dedicated to providing the most advanced and comprehensive hardware and software to supercharge your productivity. We are committed to enhancing efficiency through intelligent collaboration solutions.  All while supporting your success with our US based teams.
Our technology
‘Surface Light Wave ’(SLW) is an innovative patented multi-touch technology offered by TimeLink. Based on the transmission properties of light, integrated with a signal sent by a circuit of light wave, SLW can formulate a complex and dense light net. When a signal receiving circuit receives the ‘broken’ signal, the processor will analyze it and thus the touch points can be recognized. Hardware powered by this unique technology can realize 2-48 touch points, the highest in the industry today.  

TIMELINK USA ROADMAP

 2019   Established TimeLinkUSA subsidiary  2017   Continued rapid global growth  2016   TimeLink Parent Company is Publicly Listed  2015   33% of total Global Market Share in IFPD Touch Frames  2012   Global Market Expansion 
  1.  2012  Obtained CE/ FCC/ RoHS/ISO9001 Certifications
 2011   Initial VC Investment  
  1.  2009 Obtained Surface Light Wave Technology Patent in USA 
  1. 2004   Shenzhen TimeLink founded
Our Certificates
TimeLink retains strong intellectual property protection, holding more than 100 international and national intellectual property rights and 41 invent patents. In terms of certification, we have passed I S O 9 0 01/ I S O 1 4 0 01 /O H S A S 1 8 0 0 1/ CE / UL/ FCC/ RoHS and others.
 
Our factories
We have 3 OEM factories manufacturing interactive flat panel displays (IFPDs), offering capacity to produce over 50,000pcs of IFPDs per month. Each ISO9001 & ISO14001 certificated factory is equipped with fully-automated production lines.  In addition, we can customize our hardware to meet your unique requirements.
Our services
TimeLinkUSA has excellent support, training and after-sales service of the products. We have professional local US & international teams to support your needs. 

what do i do if…

Depending on the different situations, software and hardware may have the following problems. If the following answers still can’t resolve the problems, please contact our technical department.
the touch screen is completely unresponsive?
a. Click and hold a finger in the middle of the touch screen for 3 seconds, and check if the touch screen can be awakened. b. Check if the touch-screen configuration can be opened, if the system prompts chip version does not match, please re-install the software. Be sure to completely uninstall the previous installation files, and manually delete the TimeLink installation folder if necessary; and connect the touch screen before install the software. If the device cannot be detected, please re-plug the USB interface of the touch screen, and make sure that the USB interface and the computer are connected properly. Enter the Device Manager and check if the touch screen hardware can be found (unplug and plug the USB extension cable, and check if USB input device disappears or appears in the Device Manager). c. Check if the software is properly installed, and check if the installation is incomplete due to registry protection by anti-virus software. d. Check if the operating system is compatible with the current mode of touch operation; if the operating system does not support multi-touch, please select the Mouse Analog mode. e. Check the status of the touch screen, right click My Computer and select Manage – Device Manager – Human Interface Devices, and check if it has TimeLink Multi-touch Device and if the device is working properly. If the device does not have digital signature, right click on the device and click Uninstall to pop up the uninstall prompt box, and select “Delete all files of the software”; click OK to uninstall, and then install the latest software of the touch screen.
the multi-touch function is invalid?
a. Tip（Pen Point Mode）identification does not support multi-touch. b. Check if your system supports multi-touch. Operating systems that support native multi-touch: Windows7 Home Premium, Windows7, Windows 8 Operating systems that do not support native multi-touch: Windows7 Home Basic, Vista Enterprise, Vista Business Edition, Windows XP, Mac OS X Operating systems that do not support touch operation: Vista Home Basic, Vista Ultimate Note: The above operating systems that do not support native multi-touch can achieve multi-touch through TUIO protocol. c. Check if the software you are currently using supports multi-point, such as Microsoft Paint, IE and icons in the folders support multi-touch.
there is a deviation of the touch position?
a. Check if the touch screen has a foreign body. If the touch screen surface has water drops or other soft substances stick to the surface, and misjudgment is made by the touch screen, just clear the water drops or substances. And then re-calibrate. b. Check if the operating system is genuine, and OEM operating systems will affect the touch accuracy. c. Open the “Table PC Settings” on the Control Panel, click “Reset” and confirm; if the “Reset” button is gray and cannot be clicked, you can first click on the “Calibrate”, calibrate any point and confirm, then click “Reset.” d. If the desktop is set to portrait or portrait (flipped), to operate TUIO multi-point applications, the touch screen mode must be set to mouse.
there is a broken discontinuous line in the touchable region?
a. The frame is damaged or blocked by foreign matters, leading to light blocking. Please wipe with alcohol and remove the foreign matters. b. The touch screen is distorted in the installation process. Please disassemble and place the screen horizontally, re-install if it is tested to be qualified, and make sure that the screen fits with the display. If the screen is severely deformed and can’t be recovered, return to the factory for repair.
What do I do if the mouse is bouncing when in the touchable region?
a. The frame is damaged or blocked by foreign matters, leading to light blocking. Please wipe with alcohol and remove the foreign matters. b. The interference of ambient light is strong; eliminate the interference. c. Touch screen is deformed severely; please return to the factory for repair.
the horizontal or vertical line drawn in the touchable region jitters?
a. The interference of ambient light is strong; eliminate the interference. b. Stylus tip is greater than 8mm. c. Check if the Smooth value is set to the lowest; please set it to a higher value.
the Touch operation is invalid on a certain part?
a. The frame is damaged or blocked by foreign matters, leading to light blocking. Please wipe with alcohol and remove the foreign matters. b. Recalibrate
the USB device is not recognized?
a. Re-plug the USB device, or restart your PC. b. Check if the software is installed correctly. c. Hardware failure; return to the factory for repair.
What do I do if the touch screen latency is too high?
a. Check if the Smooth value is set too high in Advanced Settings. b. Then, check if the graphics driver and USB driver are compatible.